SHIPPING & RETURNS
Domestic Shipping (New Zealand Only)
We currently ship orders within New Zealand only.
All orders are processed and dispatched within 1–3 business days after payment has been received.
You’ll receive a confirmation email once your order is on its way.
Delivery Timeframes
Delivery times vary depending on your location and chosen courier service.
Most standard deliveries arrive within 2–5 business days of dispatch.
Rural or remote addresses may take longer.
Please note that delivery times are estimates only and may be affected by public holidays, weather conditions, or courier delays beyond our control.
Order Tracking
Once your order has been dispatched, you’ll receive an email with tracking details (where available) so you can follow your parcel’s progress.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us as soon as possible at:
sales@sheepskintrader.co.nz
We’ll work with our courier partners to resolve the issue.
If a replacement or refund is required, we’ll make it right in accordance with the Consumer Guarantees Act 1993.
Returns and Exchanges
We take great care when packaging and dispatching all orders to ensure they arrive in excellent condition.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please notify us within 7 days of delivery. We will arrange a replacement, exchange, or refund in accordance with the Consumer Guarantees Act.
Change of Mind
Returns for change of mind are not guaranteed and are strictly at our discretion. Any request must be approved by us prior to returning the item.
Return Conditions
All approved returns must meet the following conditions:
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Items must be unused and in original condition
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All original packaging, tags, and labels must be included
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Items must not show any signs of wear or use
Return Shipping & Original Shipping Costs
Customers are responsible for all return shipping costs unless the item is faulty or incorrect.
Original shipping costs are non-refundable. For all orders that received free shipping (including promotional offers), the actual cost of shipping will be deducted from any refund issued.
Exchanges
Exchanges are subject to approval and availability.
Customers are responsible for all shipping costs associated with exchanges, including:
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The cost of returning the original item
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The cost of shipping the replacement item
For orders that originally qualified for free shipping, the actual outbound shipping cost will also be charged before the replacement item is dispatched.
Approval Required
Returns or exchanges sent without prior approval may not be accepted or processed.
We reserve the right to refuse a return or exchange if the above conditions are not met.
Public Holidays
Orders are not processed or shipped on New Zealand public holidays.
Please allow extra time for delivery during busy seasonal periods.
If you have any questions about shipping or delivery, please get in touch